INENSIA is in charge of maintaining the Mersen EP’s PIM/PLM application based on ARAS Innovator technology, used in 10+ sites worldwide. This third level maintenance and support activity includes bug fixing, implementation of application improvements, advanced technical support, performance enhancements and preventive maintenance. It covers the application full scope – Product (Engineering) & Information (Marketing) Lifecycle Management, and is based on a service level agreement.
INENSIA mission consists in ensuring the role of Application Owner, watching over a broad scope of Engineering & PLM applications such as Oracle Agile, IBM Rational Doors & Synergy, DSLS, DS Smarteam & Catia V5 It also covers the following activities: – Single point of contact for the Business representatives – Managing application roadmaps – Managing application Release & upgrade projects – Carrying out administration tasks
INENSIA mission was to assist our customer business team in providing support activities for Dassault Systèmes applications deployed (or in process of deployment). Scope of activities: – Day to day business & technical support on Enovia 2014X and Smarteam – Securing the deployment of patches and functional changes – Carrying out specific methodological missions according to business users’ requirements as prioritized by the Engineering Department
Our customer just joined a new Automotive Worldwide Leader. INENSIA participated to their PLM application carve out with specific expertise on data extraction and cleansing. Inensia also provides a dedicated pragmatic support & maintenance organization to be able to : – Analyze future requirements : from business evolutions to application upgrades – Propose a pragmatic corrective & evolutive maintenance model